Booking, Cancellation & Refund Policy

Booking, Cancellation & Refund Policy

Booking confirmation

A booking is confirmed when the app shows confirmation or when the partner accepts the request, depending on the service flow. Pending requests are not guaranteed until accepted.

Cancellation

Customers may cancel from the app when cancellation is available. Late cancellation fees may apply for services prepared in advance, assigned staff travel, home visit dispatch, or partner-specific rules.

Rescheduling

Rescheduling depends on partner slot availability. Price, staff assignment, travel fee, or offers may change for the new slot.

No-show

If the customer is unavailable at the salon or home visit location, does not answer calls, refuses service without valid reason, or provides an unreachable address, the booking may be marked no-show and charges may apply.

Refunds

Eligible refunds may be issued to the original payment method or wallet, depending on payment mode and gateway timelines. Refunds may be full, partial, or declined based on booking status, service completion, cancellation timing, and dispute review.

Disputes

For disputes, contact support with booking ID, issue details, photos, invoice, and transaction reference. Styleo may consult the partner before deciding resolution.