Home Visit Policy

Home Visit Policy

Home visit services are available only in supported areas and only from partners who enable home service.

Customer responsibilities

• Provide complete address, landmark, floor, parking or entry instructions, and reachable phone number.
• Ensure safe access, clean workspace, adequate lighting, water or electricity if required, and presence of a responsible adult.
• Keep pets, children, valuables, and fragile items away from the service area.
• Do not request illegal, unsafe, inappropriate, or out-of-scope services.

Travel and waiting

Travel fees, distance limits, and waiting charges may apply. If the professional cannot access the location or the customer is unavailable, the booking may be cancelled or marked no-show.

Safety

Partners or professionals may leave or refuse service if the location feels unsafe, unhygienic, abusive, intoxicated, threatening, or unsuitable for the booked service.