Privacy Policy

Privacy Policy

This Privacy Policy explains how Styleo collects, uses, stores, and protects customer information for salon, beauty parlour, grooming, wellness, and home visit bookings.

1. Information we collect

• Account details such as name, phone number, email, and profile information.
• Booking details such as selected services, partner, staff, date, time, address, notes, and status.
• Location and address details needed for service discovery and home visits.
• Payment, wallet, invoice, refund, and transaction references.
• Support chats, ratings, reviews, uploaded images, and complaint details.
• Device, app, usage, notification, and security logs.

2. How we use information

We use information to create accounts, confirm bookings, assign partners or staff, process payments, send OTPs and notifications, improve recommendations, prevent fraud, handle support, enforce safety rules, and comply with legal obligations.

3. Sharing

Booking and contact details may be shared with the selected partner, assigned staff, payment processors, messaging providers, map/location providers, cloud hosting providers, and legal authorities when required. We do not sell customer personal data.

4. Home visit privacy

For home visit bookings, address and contact information is shared only for service fulfilment, safety checks, navigation, and support. Customers should avoid sharing unnecessary sensitive information in booking notes.

5. Data retention and security

We keep data as long as needed for account operations, transaction records, dispute handling, legal compliance, and platform safety. We use reasonable technical and organisational safeguards, but no digital system is completely risk-free.

6. Customer choices

Customers may update profile information, manage notifications, request support, and ask for correction or deletion where legally and operationally possible.